Frequently Asked Questions

Person-centered care means that each individual's unique strengths, goals, preferences, and needs guide their support plan. We work collaboratively with residents, families, and care teams to create customized services that promote independence, dignity, and meaningful community participation.

Trauma-informed care recognizes the widespread impact of trauma and understands potential paths for recovery. Our staff is trained to recognize signs of trauma, respond with sensitivity, and create a safe, supportive environment that promotes healing and avoids re-traumatization.

Yes, we provide 24/7 support for current residents. Our trained staff is always available to assist with daily needs, respond to emergencies, and provide ongoing care and supervision.

You can start by:

1. Completing our waitlist form online
2. Calling us at +1 (774) 253-3494
3. Emailing hello@myaeternumcare.com

The form can be completed by the individual, family members, guardians, case managers, or healthcare providers. We respond to all inquiries within 48 hours.

I/DD Services: Adults with intellectual disabilities, autism spectrum disorders, developmental delays, and related conditions.

Mental Health Services: Individuals experiencing depression, anxiety, bipolar disorder, schizophrenia spectrum conditions, PTSD, and other mental health challenges.

Specific eligibility is determined during the intake process based on individual needs and our capacity to provide appropriate support.

The admission timeline varies based on individual circumstances and bed availability. Typically:

• Initial response: Within 48 hours
• Assessment and evaluation: 1-2 weeks
• Placement: Depends on availability and readiness

We work diligently to expedite the process while ensuring proper fit and preparation.

Yes! We encourage prospective residents and their families to tour our facilities. Contact us to schedule a visit at a time that works for you. Tours help you understand our environment, meet staff, and ask questions.

Typical documents include:

• Medical records and current medications
• Psychological/psychiatric evaluations
• Insurance information
• Legal guardianship documents (if applicable)
• Previous treatment history
• Emergency contact information

Our admissions team will provide a complete checklist during the intake process.

Absolutely. We encourage family involvement and work collaboratively with families, guardians, and support networks. Family members are welcome to:

• Participate in care planning meetings
• Visit residents (with appropriate scheduling)
• Communicate regularly with staff
• Attend family support groups
• Provide input on goals and preferences

We always respect the resident's preferences and privacy while maintaining family connections.

We maintain flexible visiting hours to accommodate families while respecting residents' routines and privacy. Standard visiting hours are typically 9 AM - 8 PM daily, with special arrangements available. Please coordinate visits with our staff to ensure the best experience for everyone.

Our trained staff provides medication management, including:

• Medication administration and monitoring
• Coordination with physicians and pharmacies
• Tracking and documentation
• Support for medical appointments
• Emergency medical response

We work closely with healthcare providers to ensure comprehensive medical care.

We offer a variety of activities tailored to individual interests and goals:

• Life skills training (cooking, budgeting, self-care)
• Community outings and social activities
• Recreational programs (arts, crafts, games)
• Vocational training and employment support
• Therapeutic groups and counseling
• Physical fitness and wellness activities

Safety is our top priority. We maintain:

• 24/7 trained staff supervision
• Secure facilities with safety protocols
• Emergency response procedures
• Regular safety drills and training
• Background-checked and trained staff
• Incident reporting and review systems

We accept various payment options including:

• Medicaid
• Medicare
• Private insurance
• State funding programs
• Private pay

Our admissions team will work with you to verify coverage and explore all available funding options.

We can help you explore options including:

• Medicaid application assistance
• State and county funding programs
• Sliding scale fees (if available)
• Payment plans

Don't let financial concerns prevent you from seeking help. Contact us to discuss your situation.

Our comprehensive services typically include room, board, supervision, and basic care. Additional costs may include:

• Personal items and clothing
• Specialized therapies not covered by insurance
• Optional recreational activities
• Transportation for personal appointments

We provide transparent pricing and will discuss all costs during the admission process.

We are located at 613 SE 32nd Ave, Hillsboro, Oregon. You can reach us by:

• Phone: +1 (774) 253-3494
• Email: hello@myaeternumcare.com

Office hours: Monday-Friday 9 AM - 6 PM, Saturday 9 AM - 4 PM

Yes, Aeternum Care is fully licensed by the State of Oregon and meets all regulatory requirements for residential care facilities. We maintain the highest standards of care and undergo regular inspections and quality reviews.

Length of stay varies based on individual needs and goals. Some residents stay for several months while working toward independent living, while others may require long-term residential support. We work with each person to determine the most appropriate duration and transition planning.

We're here to help! Contact us anytime:

• Send us a message through our contact form
• Call us at +1 (774) 253-3494
• Email hello@myaeternumcare.com
• Schedule a tour to meet our team in person